Facilities Helpdesk Manager
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| Job Type | Permanent |
| Location | Central London |
| Area | London , UK |
| Sector | Other Construction Roles |
| Salary | Up to £45,000 + Benefits |
| Currency | GBP |
| Start Date | Immediate |
| Advertiser | Richard Bell |
| Telephone | 01727 854 054 |
| Job Ref | RB1215 |
- Description
- This is a Client side opportunity based in Central London, working for an internationally recognized business. As the Facilities Helpdesk Manager, you will be responsible for the help desk function covering over a 1,000,000 sq ft of property in Central London.
Responsibilities include, but not limited to:
- To be accountable and responsible for the technical systems, processes and staff within the FM helpdesk.
- To ensure that all stakeholder requirements (strategic and tactical) are understood and all systems, processes and personnel are structured to exceed these expectations.
- To drive and promote a culture of continuous development within the function.
- To ensure that the FM helpdesk team are adequately familiar with the buildings within the portfolio, systems, infrastructure and key customers in order to allow the most expeditious resolution of issues.
- To maintain the asset register and ensure maintenance compliance.
- To ensure that customer experience training and standards are maintained at a commensurate with the expectations of stakeholders.
Required experience:
- Experience working in similar capacity for a client side organization or a FM service provider.
- Strong people and communication skills.
- A proactive, ‘can do’ attitude.
- To have advanced knowledge of the CMMS system of choice.
- To have a basic understanding of procurement requirements for maintenance contracts
- To have a basic understanding of Health & Safety requirements in a built environment.
- You will be expected to work to business needs, this will include early starts, late finishes, bank holidays and weekends.
If you would like to be considered for the opportunity, please apply via this website, or alternatively you can email Richard Bell your CV directly quoting reference number: RB1215